APG Malaysia respects your privacy and is committed to handling personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Privacy Notice explains how we collect, use, store, and protect personal data through our website and business operations.
Information We Collect
We may collect personal data including:
- Business contact details such as name, job title, company name, email address, and telephone number
- Information provided when you contact us for airline representation, ticketing, or operational support
- Employee or candidate information, where relevant for recruitment or HR purposes
How We Use Personal Data
Personal data is used to:
- Respond to enquiries and deliver our services
- Maintain business and operational records with airline principals and travel trade partners
- Share service updates, operational notices, or marketing communications where consent has been provided
- Meet legal, contractual, and regulatory obligations
You may opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
Data Storage and Security
Personal data is stored using secure systems and managed environments.
Reasonable technical and organisational measures are in place to protect personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal data is limited to authorised personnel only and is subject to internal controls and monitoring.
Data Sharing and Transfers
As part of our role within the APG Network, certain personal data may be shared with airline principals or APG offices located outside Malaysia for legitimate business and operational purposes.
Where cross-border data transfers occur, appropriate safeguards are applied to ensure compliance with PDPA requirements and equivalent data protection standards where applicable.
Your Rights
You have the right to request access to, or correction of, your personal data held by APG Malaysia, subject to applicable laws. For enquiries, requests, or to withdraw consent, please contact:
Data Protection Officer
Email: malaysia@apg-ga.my
Phone: +603 2141 2701
Cookies
This website may use cookies to support site functionality and analyse traffic. You may manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to airline or partner websites. APG Malaysia is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any external websites you visit.
Updates to This Notice
This Privacy Notice may be updated from time to time. Any changes will be published on this page with an updated effective date.