APG Malaysia respects your privacy and is committed to protecting personal data in line with the Malaysian Personal Data Protection Act 2010 (PDPA). This statement explains how we collect, use, and safeguard personal data through our website and business operations.
What We Collect
We may collect:
- Business contact details such as name, job title, company, email, and phone.
- Information provided when you contact us for airline representation, ticketing, or support.
- Employee information (where relevant for recruitment or HR purposes).
How We Use the Data
We use this information to:
- Respond to enquiries and provide services.
- Maintain business records with airline partners and travel agents.
- Share updates on services, promotions, or developments where you have given consent.
- Comply with legal, contractual, and operational requirements.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
Data Storage & Security
Personal data may be stored in secure cloud platforms such as Google Workspace and Microsoft 365, which host data on international servers with internationally recognised certifications (ISO, SOC 2, GDPR compliance). Access is restricted to authorised staff, and safeguards such as multi-factor authentication, encryption, and regular backups are applied.
Data Transfers
As part of our role in the APG Network, relevant data may be shared with airline principals and APG offices located outside Malaysia. Where such transfers occur, safeguards are applied to ensure compliance with PDPA and, where required, GDPR-equivalent standards.
Your Rights
You have the right to request access to, or correction of, your personal data held by APG Malaysia. To make a request or withdraw consent, please contact our Data Protection Officer (DPO):
- Email: malaysia@apg-ga.my
- Phone: +603 2141 2701
Cookies
This website may use cookies to improve functionality and analyse site traffic. You may choose to accept or decline cookies through your browser settings.
Third-Party Links
Our website may contain links to airline or partner websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any external sites you visit.
Policy Updates
APG Malaysia may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Effective from: 10 October 2025