APG Malaysia is the General Sales and Services Agent (GSSA) for Kenya Airways in Malaysia. We provide sales, reservation and booking assistance, and support for travel to Africa and beyond via Nairobi.
Why choose Kenya Airways
- A member of Skyteam.
- Code-share with MH from Kuala Lumpur to Nairobi and beyond via Bangkok.
- Strong hub in Nairobi with wide African coverage and global connections
- Modern fleet on long-haul routes, including the Boeing 787 Dreamliner
What we provide in Malaysia
- Bookings and fare assistance across major GDS and partner channels
- Schedules and routing advice via Nairobi with onward connections
- Group travel support for leisure, corporate, and MICE
- Commercial enquiries for partnerships and promotions
- Local customer support for itinerary questions and trip readiness
Network highlights
Convenient access to East, Central, Southern and West Africa, with links to Europe, the Middle East, Asia, and North America. Popular points include Nairobi, Mombasa, Kilimanjaro, Zanzibar, Entebbe, Johannesburg, Lagos, Accra, London, Amsterdam, Dubai, Mumbai, and New York.
How to book
Book through your preferred travel agent or contact APG Malaysia for guidance and the best available options for your journey.
Frequently Asked Questions (FAQ)
Is Kenya Airways visible in the GDS? +
Yes. Kenya Airways can be searched and ticketed in Amadeus, Sabre, and Travelport.
Are there direct flights from Malaysia to Nairobi? +
There are currently no non-stop flights. Travel is from Kuala Lumpur via Bangkok, with onward Kenya Airways services to Nairobi from Bangkok.
Can I request group fares? +
Yes. Share your travel dates, city pairs, and passenger count. We will advise on space, fares, and terms & conditions.
Can I combine Kenya Airways with other airlines on one trip? +
Yes, where interline or partner agreements are available. We can advise on practical routings and fare rules.
Where can I check baggage allowance and sports equipment rules? +
Refer to Kenya Airways’ baggage policy at the time of booking. We can help confirm allowances on your chosen itinerary.
How do ticket changes or refunds work? +
It depends on the fare conditions. Provide your booking reference and we will review the rules and available options.
Do I need a transit visa for Nairobi? +
Transit and entry requirements vary by nationality and itinerary. Please check official government sources before travel. We can point you to the correct guidance.
Can special assistance or special meals be arranged? +
Yes. Request wheelchair support, seating needs, and special meals during booking so we can place the request with the airline.
Does Kenya Airways offer cargo services from Malaysia? +
General cargo enquiries can be directed to us. We will route requests to the appropriate cargo handling partner.
Who do I contact for urgent issues close to departure? +
Call APG Malaysia during office hours. For after-hours or airport-day issues, follow the emergency contact instructions on your itinerary or e-ticket.